Desktop Support Technician (German speaker) Posted Feb 13
Gazelle Global Consulting , München, Bayern, Germany
  • This employer requests that only candidates in Germany apply to this job.

    You appear to be located in United States, not Germany, so you will not be able to apply for this job.

Desktop Support Technician (German speaker)

Desktop Support Technician (German speaker) urgently required for interesting contract in Munich, Germany

6 month rolling contract based in Munich, Germany

The Desktop Support Technician (German speaker ) will be Responsible for the following:

. maintenance of company end-user equipment and services.

. Support a diverse group of energetic users with varying levels of technical expertise and requirements

. Provide remote support to end-users

. Maintain Windows Desktops, focusing on functionality, end user experience, and efficient problem resolution

. Install & troubleshoot end user equipment including:

o Installed software & Insurance applications

o Mobile devices(Blackberry's,IOS devices)

o Desk phones

. Document and perform knowledge transfer of service desk tasks

. Perform tasks related to onboarding and termination including account creation and access authorization based on provided policies

. Manage and monitor the IT Service Desk ticket queue

. Collect comprehensive data about end-user issues in order to fully assess the current state before escalating to senior engineers

. Perform hardware and software upgrades

. Maintain an accurate inventory of all hardware and software

. Work occasional evenings or weekends as needed

. Manage moves, adds, and changes within the telephony system

. Interface with IT hardware and software vendors to facilitate repairs, upgrades, and procurement

. Perform other IT related tasks as they arise

The Desktop Support Technician (German speaker ) will ideally have the following skills and expertise:

. Microsoft end-user technologies including:

o Windows 7 64 bit Operating System

o Microsoft Office Suite 2010

. Hardware/Software and Remote Support including:

. End-user technologies including:

o Lotus Notes and Outlook Email Client

o Encryption Tools Like Sophos

o Deployment Tools like SCCM

o Antivirus Management Tools like SEP client

o Ticketing Tools like Remedy or Service-now

Apply now for immediate interviews!

Get back ASAP to avoid missing out


Employment Type: Contract
Duration: 6-12months +